Refund policy
✨ 30-Day Return Policy
We offer a 30-day return window, giving you 30 days from the delivery date (as confirmed by tracking) to request a return.
✅ Return Eligibility
To qualify for a return, items must:
- Be unused, and in perfect original condition.
- Have all original packaging intact.
Please Note: For hygiene reasons, we cannot accept returns on earrings.
📦 Return Shipping & Duties
Customers are responsible for all return shipping fees and any associated duties or taxes. We strongly suggest using a tracked shipping service, clearly marking your package as "Returned Items" to avoid additional customs charges.
🛍 How to Request a Return
To initiate your return, please email us at:
Once your return request is approved, we will provide you with the detailed return address and instructions via email.
Important: Returns sent without prior email approval will not be accepted.
💸 Refund Process
Once we receive your return, we'll inspect the items and process your refund within 24 hours. The refund will be issued directly to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund on your account.
🚨 Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If the item you receive is damaged, defective, or incorrect, contact us within 24 hours of delivery. Include clear photos of the damaged or incorrect item. We will prioritize reshipping your original items promptly.
🔄 Order Cancellation & Modifications
We understand plans can change. You may:
- Cancel or modify your order within 12 hours of placing it. After 12 hours, your order will proceed to fulfillment and cannot be canceled or modified.
🙋♀️ Customer Support
Your satisfaction is our top priority! For any questions or concerns, please reach us at:
We’re always here and happy to help you!